|
1. How can I place an order from your
company?
2. What information do you need to provide in
the order?
3. Are your pearls jewelry,coral
jewelry,turquoise jewelry genuine products?
4. How much does shipping cost?
5. When will you send out our orders?
6. When will I get my order?
7. Do you accept international orders?
8. How can I pay for my order?
9. Could you accept customerized order?
10. Do I have to pay sales tax?
11. What is your return policy?
12. Do you have a discount policy?
13. What is your business hour?
|
|
1. How can I place an order from your company?
By online, Tel / Fax(+86)10-67310843 or Email at pjymarket@obai.net
|
|
2. What information do you need to provide in the order?
Email Address,Complete Ship
Address, Phone Number, Your
Full Name, PostalCode/ZIP,any other remark you want
to note for the order..
|
|
3. Are your pearls jewelry,coral jewelry,turquoise jewelry genuine
products?
Yes. they are all natural coral beads,natural turquoise and cultured freshwater
pearls and saltwater pearls. but the shell pearls is made with shell and pearl
powder.
|
|
5. When will you send out our orders?
We will send orders in the 24 working hours after received your payment.
|
|
6. When will I get my order?
It's up to the shipping method you choose. We use EMS,UPS,Fedex,TNT,DHL
and AIR Mail Service.
EMS(5-7 business days),UPS,Fedex,TNT,DHL(3-4 business days),AIR(15-30 business
days)
You can get the shipping rates by this url Shipping
Rates.
|
|
7. Do you accept international orders?
Yes. We have customers ordering from all over the world.
On your first order, the merchandise will be sent out on the second or third
business day to ensure international credit card compatibility.
|
|
8. How can I pay for my order?
We just accept PayPal , TT ,
Bank Wire Transfer , Western Union. you
can get more information by this url Payment.
|
|
9. Could you accept customerized order?
Yes! But you have to provide us pictures,size
and related information.(your order's quantity should up to our minimum order
quantity)
|
|
10. Do I have to pay sales tax?
No. Sales Tax will not apply.
|
|
11. What is your return policy?
Please thoroughly examine your merchandise upon receipt.
We accept returns only for defective items that are found within 14 days of
receiving the merchandise, in original condition, and before being sold to
another customer.
If a defect is found, you must contact us for the return confirmation number,
which is mandatory in order for us to process the return.
|
|
12. Do you have a discount policy?
Yes,If you purchase over US$500,you can get
2% discount,
If you purchase over US$1000,you can get
5% discount,
If you purchase over US$5000,you can get
10% discount.
|
| Amount
|
Discount Rate
|
| Over $500
|
2%
|
| Over $1000
|
5%
|
| Over $5000
|
10 %
|
|
|
13. What is your business hour?
Monday to Friday: 9 AM - 6 PM (Beijing Time)
Saturday, Sunday & Chinese Legal Holidays: Closed
|
|
| TOP |